Refund & Return Policy — Smart Incomes

Overview

Customer satisfaction is our top priority.
This Refund Policy explains the conditions under which you can request a refund for products and services purchased on smartincomes.shop.

Because our products are digital and delivered instantly after payment confirmation, specific conditions apply that differ from physical goods.

Refund Request Period

You may request a refund within 7 calendar days from the date of purchase, provided that the content has not been fully accessed, downloaded, or used.
After this period, we cannot offer a full or partial refund.

Eligible Products

Refunds are available for:

Digital guides, e-books, or personalized reports that have not been fully downloaded or accessed.
Online courses or digital materials that have not been fully completed.

Refunds are not available for:

Content that has been fully downloaded, accessed, or consumed.
Discounted or promotional products, bundles, or subscription plans already in use.
Consulting services, personalized adjustments, or custom-made materials.

Partial Refund Conditions

Partial refunds may only be granted when:

The digital file or content contains a verified technical issue preventing access or download.
Delivery of the digital content was not completed due to a system error.

All requests must include proof of purchase for verification.

Refund Process

Send an email to hello.smartincomes@gmail.com with the subject line “Refund Request”.
Include the following details:
- Full name
- Email used for purchase
- Purchase date
- Reason for the refund request
Once reviewed, we will notify you by email of the approval or denial of your refund.
If approved, your refund will be processed and credited to your original payment method (Stripe, card, etc.) within 10 business days, depending on your bank’s processing time.

Late or Missing Refunds

If you have not received your refund yet:

Check your bank account again.
Contact your credit card company; it may take some time before the refund is officially posted.
Contact your bank, as processing times vary.
If you have done all of this and still have not received your refund, please email us at hello.smartincomes@gmail.com.

Sale Items and Special Offers

Only regular-priced items are eligible for refunds.
Products purchased with discounts, coupons, or promotional offers cannot be refunded, except in cases of verified technical delivery failure.

Proof and Responsibility

Refund requests will only be processed with valid proof of purchase (receipt, invoice, or order number).
Smart Incomes is not responsible for payments made incorrectly or through unauthorized third-party platforms.

Need Help?

For any questions related to refunds or product access, contact us at:
hello.smartincomes@gmail.com

Our support team will respond within 48 business hours.